We captured our best understanding of, assumptions, and questions about the (work)day in the life of our targeted end-user.

We interviewed physical therapists both in their office and over the phone to understand what their needs were in regards to patient engagement.

During the interviews, we shared some concepts with physical therapists to get their reactions and feedback.

We sat down and processed what we had heard. I usually took graphic notes during our meetings, and this is an example of that.

We realized we had 3-4 different types of users for the same platform, so we created personas to keep their different needs in mind.

We needed to revisit the layout of the app and its pages given the new features we were building. We explored different ways of layering the pages and information that would allow on-off of features depending on the end-user and their jobs-to-be-done.

We needed to build a dashboard for the practice owner, where they could quickly see, at a glance, an overview of patient engagement, staff performance, and other clinic information. So we prototyped two directions (in InVision) to test with users.

We needed to build a dashboard for the practice owner, where they could quickly see, at a glance, an overview of patient engagement, staff performance, and other clinic information. So we prototyped two directions (in InVision) to test with users.

We prototyped two concepts of the owner's dashboard to test with end users over video calls.

We decided on this layout based on the user feedback and technical feasibility for a quicker turnaround.

Sometimes we needed to reassess our layouts when we included a new feature, so we would sketch out directions before making an internal assessment of what to build or edit.

Sometimes we would have to revisit a page as we built out that feature's capabilities. In this case the follow-up plans needed a revamp, so we explored different concepts by sketching before building.